various structured and ad hoc repositories – some perhaps even transient – to find and extract or index knowledge, and that requires those applications be capable of recognising knowledge that might be useful to the enterprise knowledge consumers. Furthermore, we believe that over time multimedia content will become dominant over ordinary text, and that new methods for media-rich knowledge management will need to be devised. Even in the smaller world of the enterprise, a real danger, and a real problem to be solved by knowledge management practitioners, is how to sort the wheat from the chaff – or the knowledge from the data and information – in an environment where the sheer amount of data and information could be overwhelming. 18.3.2 Knowledge Users Leaving aside administrative tasks, there will be two categories of users within the Enterprise Knowledge Cloud: Knowledge Providers and Knowledge Consumers . While sketching the architecture of future enterprise knowledge management applications, serious consideration needs to be given to aspects and dimensions of future users – the evolution of technology in consumer and corporate domains has created a new type of user that will be very different from contemporary knowledge consumers. The younger generation – the so-called “ Generation Y ” or “ Millennial Generation ” – seems to have developed a way to quickly exchange information snippets, being either very short text messages or particular multimedia content. Members of this generation also typically have a much better ability to multitask naturally while not losing or intermixing communication threads – probably a nat- ural consequence of their exposure to electronic gaming and new work and living
18 Enterprise Knowledge Clouds 443 styles. This new generation of knowledge consumer will drive the on-demand nature of knowledge management in the cloud. Moreover, they will require their knowledge served up to them in “ BLATT ” format – with the “bottom line at the top” – and with media-rich content. Knowledge providers will need to develop applications that recognise the salient knowledge in response to queries, and deliver a synopsis of that salient material ahead of the detail. Delivering a list of documents for the user to read through and identify and extract the knowledge themselves will no longer be acceptable. Furthermore, knowledge management applications in the cloud will need to be capable of presenting media-rich results to the consumer concurrently with more traditional text-based results. Knowledge consumers that have grown up with the internet know that knowledge is more than just text in a data base, and when they seek knowledge they will want to view the video as well as read the text. The new, internet-savvy knowledge consumers will want short, sharp, to-the-point responses to their queries – but responses which are complete and include audio and visual content where appropriate.
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- Fall '17
- Issac Biju