Question 54 a customer has implemented a contact

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QUESTION: 54 A customer has implemented a Contact Center RIs. 7.0 solution and needs to analyze contacts and ensure quality agent performance Which additional Nortel component or product will provide this functionality? A. Agent Greeting B. Contact Center Agent Desktop C. Contact Recording and Quality Monitoring D. Symposium Agent Answer: C
QUESTION: 55 19
A customer has a specific requirement for reports to be a part of their main system rather than an external reporting system. Which two types of report templates can be created and imported into the Contact Center Manager Administration? (Choose two.)
QUESTION: 56 A customer has 600 agents and a peak call rate of 12,000 calls per hour. The customer has no Open Queue and no Universal Networking What should the minimum CPU speed be to support a standalone Contact Center Manager Server?

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