Right of the individualgroups of individuals to

This preview shows page 15 - 16 out of 155 pages.

We have textbook solutions for you!
The document you are viewing contains questions related to this textbook.
Fundamentals of Management
The document you are viewing contains questions related to this textbook.
Chapter 12 / Exercise 1
Fundamentals of Management
Griffin
Expert Verified
right of the individual/groups of individuals to express. The Concept of Ombudsperson In this connection it is worthwhile to discuss the concept of Ombudsperson (or Ombudsman that is a Swedish word meaning a commissioner appointed to investigate the com- plaints of private citizens against government officials or agencies). Till quite recent times this concept remained only in Sweden. But now many American companies are making very profitable use of it. They have established a position for a person who investigates employees’ concerns. General Electric, Me Donnell Douglas and AT &T are just a few companies that are using the Ombudsperson for promoting upward commu- nication. It provides valuable upward communication link and prevents scandals and legal costs by timely action on the part of the appropriate persons. (c) Lateral or Horizontal Communication When communication takes place between two or more persons who are subordinates working under the same person, or those who are working on the same level, it is called lateral or horizon- tal communication. A good example of this kind of communication is that between functional managers. It is necessary for the reviewing of the activities assigned to various subordinates having identical positions. They are serving the organization in different capacities but their goals are common. Their interaction is necessary to maintain co-ordination. This variety of communication mostly takes place during committee meetings or conferences in which all members of the group, mostly peers, interact. During the course of interaction the views of each other are made known and decisions are arrived at. Here there are no superior subordinate relationships. The best example of lateral communication can be seen in the interaction of production and marketing departments. Strate- gies of marketing cannot be fruitful unless its plans are communicated to the production department. The marketing chief has to be in constant touch with the production chief in order to meet customer orders as per schedule. (d) Diagonal or Crosswise Communication Diagonal or crosswise communication includes the horizontal flow of information as also that among persons at different levels who have no direct reporting relationships. This kind of communication is used to speed information flow to improve understanding, and to coordinate efforts for the achievement of organizational objectives. It must be noted that a very great deal of communication does not follow the organizational hierarchy but cuts across the well drawn lines. Diagonal or crosswise communication usually takes the following oral and written forms Diagonal or crosswise communication Oral Informal meetings Lunch hour meetings Formal conferences Task teams Project organization meeting Advisory authority interacting With line managers of different depts..
We have textbook solutions for you!
The document you are viewing contains questions related to this textbook.
Fundamentals of Management
The document you are viewing contains questions related to this textbook.
Chapter 12 / Exercise 1
Fundamentals of Management
Griffin
Expert Verified

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture