Patient/family do not participate in clinical design at this time. Information/Education No strengths identified in this domain. Web portals do not provide resources for patient/family, no exchange of emails, patient/family does not serve as educators for clinicians and other staff. No resource room currently available to patient/family. Diversity & Disparities Data related to race, ethnicity and language is carefully collected and measured, timely access to interpreter services available, navigator programs available for minority and underserved patients, education materials at appropriate literacy levels are available to patient/family. No weakness identified in this domain. Charting & Documentation Patient/family are provided full and easy access to paper chart when requested. Patient/family does not have the ability to chart at this time. Care Support Family members may visit 24/7 and can join in shift report. They can find support, disclosure, apology with error No weakness identified in this domain.
Organizational Leadership 6 and harm. Family presence is allowed during rescue events and they are able to activate rapid response team. All patients receive updated medication history with each visit from pharmacist. Care Patient/family engage with clinicians in collaborative goal setting. They are listened to, respected and treated as a partners in care. They are involved in care transitions and care planning. Pain is not managed with patient/family collaboration. Area of Improvement While Encompass has many strengths within its organization, there are some areas of opportunity as well. One of the greatest areas of opportunity exist in the care domain, specifically collaboration of patient/family in pain management. This area of improvement will be addressed in the essay. The element in this domain is encouraging management of pain in partnership with patient and family. Since patients’/families know what works for them and how effective the current pain regimen is they should be able to add value to the management of their/ their loved one’s pain. Collaborating with patient/family regarding pain management will improve PFCC for Encompass. Improvement Strategy The improvement strategy best suited for this type of change is the Normative- Reeducative Strategies. This strategy focuses on a collaborative effort throughout the entire process. This model focuses on interpersonal relationships which will by key in changing not
Organizational Leadership 7 only a process, but behaviors as well (Sullivan, 2017). Patients and families will be able to verbalize frustrations of not being included in the management of pain and take part in creating a change process to resolve this in the future. Using an interdisciplinary team consisting of nurses, medical staff, hospital leadership, educators, and quality staff along with patients and families makes this improvement strategy the perfect fit for this area of improvement, as it will take all parties to work together to determine how this change will take place. This strategy increases patient-centeredness by strengthening communication with nursing and places focus on the needs of the patient (Sullivan, 2017). By utilizing this strategy, the organizational weakness mentioned
- Fall '17
- Multidisciplinary Team