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Question 16 1 1 pts at some airports customers check

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Question 161 / 1 ptsAt some airports customers check in for their flights at kiosks. The kiosk is a robot.TrueFalse
Question 171 / 1 ptsRobots excel at repetitive jobs like loading and unloading as well as at detailed work such as welding.
Question 181 / 1 ptsRobots are not as useful in service industries as they are in manufacturing industries.
Question 191 / 1 ptsIt would be appropriate to make operations accountable for profitability in an organization that stressessales and market share over quality and productivity.
Question 201 / 1 ptsPipeline inventory controls purchasing.TrueFalse
Question 211 / 1 ptsFirms with just-in-time inventory systems would be wise to have one essential supplier for inputs to theirtransformation systems.
Question 221 / 1 ptsQuality is both an absolute and a relative concept.
Question 231 / 1 ptsFeatures supplement the services basic functioning characteristics.
Question 241 / 1 ptsThe Malcolm Baldrige Award is given to firms that achieve major quality improvements.TrueFalse
Question 251 / 1 ptsA Six Sigma defect rate is six standard deviations above the mean rate.
Question 261 / 1 ptsImproving service-sector productivity is the next major hurdle facing U.S. business productivity.
Question 271 / 1 ptsCross-training allows a firm to function with fewer workers.
Question 281 / 1 ptsMany unions support cross-training because they think it preserves job security.TrueFalse
Question 291 / 1 pts____ is the total set of managerial activities that an organization uses to create its products or services.
Question 301 / 1 ptsOperations management is primarily concerned with which element of systems theory?
Transformation processesInputsQuestion 311 / 1 ptsWhich of the following statements about the relationship between operations management and utility isTRUE?

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