CLEP Principles of Management 1

Customer departmentation is based on the customers or

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Customer departmentation is based on the customers or types of customers. For example, in a clothing department store, there may be a teen shop, a junior shop, and a bridal shop. Territorial departmentation is grouping activities according to the places where operations are located. Territorial departmentation can also be called regional, area, or geographic departmentation. Matrix departmentation is a hybrid and is used when a company needs to complete a project which demands close, integrated work between people from various departments. An example is if a company is developing a new fighter
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aircraft--a project manager would be in charge of a semi-permanent department consisting of people from engineering, research, finance, etc.. 87. a.i. Conflict Resolution - The Traditional view of conflict argues that conflict should be avoided. Avoidance is a strategy that ignores the conflict. Because the Traditional view of conflict does not see it as being a positive force that is healthy for an organization, it will not view conflict as fostering more cohesive teams and departments or leading to greater productivity. It does not think that conflict should be resolved with a win-win resolution or by any other means as it thinks that conflict should just be avoided from the outset Confronting (direct verbalizing of the conflict at hand) is also described as problem solving, integrating, collaborating or win-win style. It involves the conflicting parties meeting face-to-face and collaborating to reach an agreement that satisfies the concerns of both parties. This style involves open and direct communication which should lead the way to solving the problem. Compromising (Collaboration) is also described as a "give and take" style. Conflicting parties bargain to reach a mutually acceptable solution. Both parties give up something in order to reach a decision and leave with some degree of satisfaction. Smoothing (playing down differences) is also referred to as accommodating or obliging style. In this approach, the areas of agreement are emphasized and the areas of disagreement are downplayed. Conflicts are not always resolved in the smoothing mode. A party may sacrifice its own concerns or goals in order to satisfy the concerns or goals of the other party. Forcing (superior power to impose a solution ) is also known as competing, controlling, or dominating style. It is normally the only successful method when there are conflicts of personal values or personality. Forcing occurs when one party goes all out to win its position while ignoring the needs and concerns of the other party. As the intensity of a conflict increases, the tendency for a forced conflict is more likely. This results in a win-lose situation where one party wins at the expense of the other party. Avoiding (ignores the conflict) is also described as withdrawal style. This approach is viewed as postponing an issue for later or withdrawing from the situation altogether. It is regarded as a temporary solution because the problem and conflict continue to reoccur over and over again.
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  • Winter '12
  • None
  • Management, Henri Fayol, scientific management

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