Productsservices aca restaurant cafe provides an

Products/services
ACA Restaurant Cafe’ provides an impeccable, unique and compelling combination of café and restaurant
experience that associates 50 seating arrangements for breakfast, lunch and dinner cuisine with a new
function/party area accommodating 20 guests. It promises the consistently of high-quality level of expertise,
quality service and knowledge from 11 qualified and experienced employees.
ACA Café’ Restaurant provides:
 high excellence of a line of drinks and beverages for a wide range of delicious, wholesome breakfast
including confectionaries, Danish pastries, cakes and sweets
 hot and cold gourmet food and beverages
 an exhilarating menu for lunch and dinner philosophy of using natural seasonal flavours, enhanced by
classic technique and presents only the best and freshest ingredients with a selection of wines that
complement the quality cuisine
HM_Operational Management, Assessment Task II_v2 Page 5
Last updated on 16 th Sept 2019

T-1.8.1
You, as Joe Roux, have been the Manager of ACA Restaurant Cafe’ for over 2 years and have established
good relationships and communications with both your internal and external stakeholders.
ACA Restaurant Cafe’ is positively represented in the media and the community and is a trusted dining option
with a good reputation. The Business Summary Plan can be found on eLearning and can be referenced in
your responses.
Menu pricing is intended to position ACA Restaurant Cafe’ as slightly higher priced than its competitors. This
pricing strategy is intended to both increase revenue and underpin ACA Restaurant Cafe’s message of higher
quality
The restaurant café contains and provides the following guest services:
 Hot and cold beverage service
 Breakfast, Lunch and Dinner (including entrée and desserts options) dining option
 Seated table service
 Catering services
 Events / parties
 Take away counter and prepared sandwiches, pastries, muffins and cakes for take away
 Alcohol and non-alcohol cocktail services
 Complimentary Wi-Fi
Located on the bustling George Street, the restaurant cafe’ is instantly recognised for its accessibility and
central location, its ambient vibes and it further provides itself on its guest greeting and quick service
processes.
Assessment Task – Project Report
As the Manager of ACA Restaurant Cafe’ you, as Joe Roux, have been delegated the responsibility to develop
the operational plan and processes and procedures for planning and managing the resources acquisition of
ACA Restaurant Café’ by completing the following 2 tasks.
In order to complete these tasks, you are required to follow the instructions of the tasks and utilise the directed
templates as stated within this assessment. Relevant templates can be found on e-learning. You have the
choice to create your own templates for the report or provide other form of evidences, however, they must
meet the required criteria of this assessment. Please refer to the “Assessment Marking Criteria” at the end of
this assessment for your reference.