39. Which rule should be followed when defining a RACI authority matrix? a) More than one person is accountable b) At least one person is consulted c) Only one person is accountable d) Only one person is responsible
ITILFoundation Examination © AXELOS Limited 2016. AXELOS® and ITIL® are registered trademarks of AXELOS Limited. The AXELOS swirl logo is a trade mark of AXELOS Limited. Reproduction of this material requires the permission of AXELOS Limited. All rights reserved. 15 EN_ITIL_FND_2011_SamplePaperD_V2.1 40. Which does NOT benefit from service automation? END OF EXAMINATION
© QAI India Limited, 2010. All rights reserved. “We would love to hear your thoughts, suggestions and comments to help us improve” Participant Name: Workshop: Organization: Instructor: Email: Date: Directions: Using the scale below ( 1 being the least and 5 the most ), please rate us on different parameters. Needs Improvement >>>>>>>>>>>>>>>>>>>>> Excellent EVALUATION 1 2 3 4 5 Instructor • Instructor’s knowledge of the subject • Instructor’s quality of presentation • Instructor’s ability to answer questions • How likely are you to attend any related workshops by the same instructor? Workshop Topic • How useful were the topics? • Fulfilment of objectives • Quality of case studies • How likely are you to refer this workshop to people you know? Others • How useful was the reference material? (if provided) • Overall satisfaction • What did you like the most about this program/what were the strengths of this program according to you? • How can the workshop be improved to serve you better? • Any other inputs/comments/suggestions
© QAI India Limited, 2010. All rights reserved. What are your other Areas of Interest? Portfolio and Program Management Related Trainings Prince 2 Foundation and Practitioner Managing Successful Programmes (MSP) PMP Contact IT Service Management Related Trainings ITIL Foundation Certification ITIL Intermediate ITIL Managing Across Lifecycle COBIT 5 Foundation Business Process Improvement Related Trainings Lean Six Sigma Green Belt Lean Six Sigma Black Belt Lean Six Sigma Master Black Belt HDI-SCM (O) Certified Lean Practitioner (O) Innovation Management Related Trainings Innovation Practitioner Program Agile Methods Certified Scrum Master (CSM) Certification Certified Scrum Product Owner (CSPO) (O) PMI ACP Mastering Agile Scrum (O) SAFe (O) Certified Lean Practitioner (O) Business Analysis Business Analysis (BA) Foundation Workshop HCM OPCMM (O)
You've reached the end of your free preview.
Want to read all 224 pages?
- Summer '18
- Management, Information technology management, Information Technology Infrastructure Library, ITIL Foundation, QAI India Ltd, QAI India