I would ask if the patient had anyone to come back and
pick up the prescriptions and instruction sheets.
Another option if they had no one to come back
to the facility would be to call in the prescriptions for a family member to pick up and explain
the after-care instructions to the patient or a family member.
In the event that no one was home
and an answering machine answered I would wait to hear if the name of the patient was on the
machine. Upon verifying that the number was correct I would leave my name, where I am calling
from and the number and leave a brief message of the reason for the call and ask the patient to
call back as soon as possible.
List 3 ways patient confidentiality is maintained in the reception/waiting area of a
medical office.
The office that I take my children to always use a sign in sheet that has a sticker
that you write your name, time of arrival, and the doctor you are seeing and then it is taken off by
the receptionist before the next patient signs in.
The sign in area may also have a window
separating patient’s information from the view of the patients sitting in the waiting area.
The
window will also serve as a privacy petition when patients are calling to make appointments or
asking questions pertaining to their illness.
While taking patients back to the exam area make
sure if you have to pass other exam rooms the doors are closed and the patient’s information is
turned toward the wall so the information is not visible.
