existing industrial lifestyle contemporary. Humans also have a rest, relaxation,recreation, participation in the program tourist attractions, enjoy the moment reallyrelaxed, quiet hotel in the modern, fully equipped and enthusiastic service isattentive hotel staff after a long day of work stress and fatigue. It was for that reasonthat tourism industry of Vietnam hotels do not miss the opportunity to exploit itsexisting potential is to serve and meet the needs of high-level satisfaction of human.The Shanghai hotel is no exception.Shanghai Hotel belongs to Hang Hai private enterprise, was established andofficially operated since 2008 with the permission of Nghe An province. It is a largecompany in hotel aspect in Vinh city. With the big investment, this hotel has 84bedrooms, including 3 VIP suites, 81 rooms of international standard 3 star,spacious, airy and comfortable. There are full of equipment in each room: air-conditioner, bed, television and other services. The 3-stars hotel has 3 large diningroom serving 1,000 diners dishes from Asia, Europe and the specialties of themeeting from 20 to 500 seats going along with the steam system advanced, high-speed internet services, passenger cars from 4 to 45 seats, team officials andprofessional staff dedicated to caring service. Every year, the hotel attracts millionsof domestic and foreign visitors, marked a major turning point in the tourismsector in Nghe An. Pham Thi Nhu QuynhPage 3
Up to now, the name is too familiar to people in Vinh city. Through 5 yearsfrom establishment, despite of facing difficulties, the company tried to overcomeand build reputation in Vinh city.II. Organization FrameworkIII. Mission and Duties of Parts.188.8.131.52DirectorDirector is a head of hotel and plays a critical role in directly managing thehotel. Director is responsible for the overall activities of the hotel.184.108.40.206 Human resources departmentFunctions of the human resources division are; employment, training, employeerelations, compensation, benefits, administration, labor relations, and safety.220.127.116.11 Reception boardA receptionist is an employee taking an office/administrative support position.The work is usually performed in a waiting area such as a lobby or front office deskof a hotel. The receptionist's duties include room reservations and assignment, guestregistration, cashier work, credit checks, key control as well as answering phonecalls.18.104.22.168Financial DepartmentThe Accountant plays an important role in this hotel. The daily work is to sellguestrooms, register guests and design guestrooms. Secondly, they have tocoordinate guest services, provide information. This is an importance. Besides, theyPham Thi Nhu QuynhPage 4DIRECTORHumanResourcesDepartmentFinancialDepartmentReceptionBoardServiceBoardGuardingBoard
need tomaintain accurate room statistics and room key inventoriesand maintainguest account statements and complete proper financial settlements.