Fifteen (15) Work Health & Safety (WHS) issues and minor incidents within the first quarter. The initial objective was to reduce to 5 incidents. Based on these performance issues mentioned, you have decided to analyse and review the existing performance against the objectives that you have set earlier. You have also decided to review provide solutions by revising the KPIs, take actions and ensure support activities to individuals and groups who have underperformed. IDENTIFY UNDERPERFORMANCE, PROVIDE SOLUTIONS, TAKE ACTIONS & ENSURE SUPPORT ACTIVITIES Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 36
T-1.8.1_v3 Identify Underperformance (Based on the information above, analyse the underperformance and revise KPIs again with new deadlines) Position & Departmen t Previous KPIs Revised KPIs Targeted date/ timeframes Checkout service Overall checkout service speed is 90% Overall checkout service speed is 80% One month Inventory, logistics and delivery Inventory, logistics and delivery operations should be 10% bigger Same One month Sustainabilit y Waste minimisation exceeded the KPI by 10% To increase the project minimisation by another 10% Two months Stock take Only 80% of projected KPI achieved To reduce the KPI by 20% to help employees to reach it Two months WHS 5 Incidents per quarter 10 Incidents per quarter Quarter Performance Meeting: Identify underperformance and Conduct a Training Needs Analysis (TNA) system to ensure Mentoring and Coaching (ROLE PLAY ON TNA) Scenario: Now that you have identified that your stocktaking sales team is the major underperformer after your operational plan implementation, you have decided to plan and implement a system to ensure mentoring and coaching for such cases with teams. You will need to perform a role play and attach the role-play script. Your fellow classmates can play the role of the underperforming team and you play the role of operational manager conducting this performance meeting. You will need to complete TNA template below along with a 3 minute role-play session on this meeting (that you will need to attach in Appendix). Attach role-play script in Appendix 1. Role-play carries 2 marks. Fill out the Performance Outcome and TNA form while conducting the meeting (role-play) Performance Meeting Outcome and Training Needs Analysis (TNA) form EMPLOYEE/TEAM NAME: POSITION: TNA DONE BY: Major tasks of position Training/skill s development required? If yes, identif y what trainin g needs exist How will this be achieved? (e.g. on the job, external training) When? Who to organise? Training provider? Y N <insert major tasks of position> <insert training needs, if any> <insert how this will be achieved> e.g. on the job, external <insert when> <insert who is going to deliver the training> Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 37
T-1.8.1_v3 training Check inventory Inventory methods On the job training Next week HR Check the quantities of items N/A N/A N/A N/A Check the condition s of items Identificat ion of issues and hazards External training Next month
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