Knowledge management and business operations in order

knowledge management and business operations in order to keep up.
Other sections cover the importance of information flow and special
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enterprises that offer general lessons to other organizations. Since
the goal of a digital nervous system is to stimulate a concerted
response by employees to develop and implement a business strategy, you
will see repeatedly that a tight digital feedback loop enables a
company to adapt quickly and constantly to change. This is a
fundamental benefit to a company embracing the Web w9rkstyle.
Business @ the Speed of Thought is not a technical book. It explains
the business reasons for and practical uses of digital processes that
solve real business problems. One CEO who'read a late draft of the
manuscript said the examples served as a template for helping him
understand how to use a digital nervous system at his company. He was
kind enough to say, "I was making one list of comments to give to you,
and another list of things to take back to implement in my company." I
hope other business readers discover the same "how to" value. For the
more technically inclined, a companion Web site at
provides more background information on some of
the examples, techniques for evaluating the capabilities of existing
information systems, and an architectural approach and development
methodologies for building a digital nervous system. The book site
also has links to other Web sites I reference along the way.
To make digital information flow an intrinsic part of ny, here are
twelve key steps: your compa
For knowledge work:
1. Insist that communication flow through the organi all so that you
can act on news with ration over em reflexlike speed.
2. Study sales data online to find patterns and share insights
easily.
Understand overall trends and per sonalize service for individual
customers.
3. Use PCs for business analysis, and shift knowledge workers into
high-level thinking work about prod ucts, services, and
profitability.
4. Use digital tools to create cross-departmental vir tual teams that
can share knowledge and build on each other's ideas in real time,
worldwide. Use dig ital systems to capture corporate history for use
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by anyone.
ess to a th tal Drocess 5. Convert every paper proc 91 eliminating
administrative bottlenecks and freeing knowledge workers for more
important tasks.
F . or business operations:
6. Use digital tools to eliminate single-task jobs or change them into
value-added jobs that use the skills of a knowledge worker.