Improving staff to patient ratios is imperative. This has shown to decrease odds of mortality, decrease patient fall rates, and medication errors. With an increase in adequate staffing, it correlates with an increase in staff satisfaction and decreases turnover. I believe it starts with leadership and controlling the atmosphere and culture in “The Hospital.” By providing a leadership style that shows, identifies, develops, channels, and enriches the potential that is already in an organization and its people—and then sustains it across both good and bad times (Newstrom, 2015). In creating this positive oriented culture, it will begin transcending through the staff, and ultimately decrease turnover rates. A study by Beverly Nelson (2011) showed, “Favorable perceptions of the work environment influence nurses’ desire to stay at the bedside.” Solutions and Suggestions for Increased Communication The Hospital needs suggestions and recommendations to facilitate efficient, faster communication between nursing staff and providers i.e. Physicians. I recommend the Hospital, to purchase or develop a technology that ensures a structured procedure in place for better communication to occur efficiently. Not only does this need to be efficient, but user friendly and not interfere with the staff’s daily routines and patient care. A hospital in Syracuse, New York had a similar dilemma. They developed and implemented an Information and Communication Technologies (ICT) solutions to propose a better communication channel in hospitals, supported by technology. I also believe this is the only viable option for the Hospital. This was done by staff carrying a mobile device i.e. smartphone or tablet, if the staff member did not have one, then one was provided. “the three functions of this technology included: (a) send public messages to all healthcare professionals or a specific person, (b) post tasks that must be
CASE STUDY ANALYSIS 12 performed by any healthcare professional, and (c) notify when and whom executed a pending task. All the devices were connected to the wireless network, then, healthcare professionals could access and interact with the system via browser in their devices,” (Abib, J. & Anacleto, J. 2014). My suggestion would be to implement a similar technology and create improved communications. The staff’s workflow and activities would reflect an improvement in communication between provider, which inherently increases the quality of the patient´s care given. Conclusion There is one common theme and thread throughout this case study analysis, that being communication. Whether it is communication in a factory or a hospital, it is vital to the success of any organization. Poor communication occurring at Engstrom was a catalyst for the following; the plant had decreased employee morale, motivation, which led to a decrease in production. As stated, “If there is no communication, employees cannot know what their co- workers are doing, management cannot receive information inputs, and supervisors and team leaders cannot give instructions. Coordination of work is impossible, and the organization will collapse for lack of it.” (Newstrom J., 2015).
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- Ron Bent