research-report-96-coming-clean-contractual-and-procurement-practices.doc

The monitoring of the contract is said to be

Info icon This preview shows pages 54–56. Sign up to view the full content.

View Full Document Right Arrow Icon
The monitoring of the contract is said to be strengthened by the transparent client- contractor relationship. When we get the costing in for the contract I have got it broken down and I know how much everybody earns and I know what the profit margin is. (AirportE, Contract manager] [The client Contract Manager] knows everything ...we are on a site where the client is looking at us 24/7, it’s not like we can only get away with providing one member of staff and then they disappear early. The client is on our doorstep and their chief executive is on our doorstep so we have to 40
Image of page 54

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
AIRPORTE AND CLEANA1 make sure we are delivering to their expectations. There is no hiding. (CleanA1, Contract manager). Both Contract managers stressed their good and close relationship. They referred to a shared partnership goal that seeks to make the passenger experience a really great experience so that more people come back to the airport. In order to achieve this, CleanA1 seeks to work in partnership with AirportE and to understand its strategy. A customer service culture and the airport-wide people recognition scheme (see below) are important strategies to achieve this. 6.3 HR Practices Employment contracts CleanA1 employs staff on four different contracts: transferred with TUPE protection from the previous cleaning firm; transferred with TUPE protection from the airport; directly employed by CleanA1; and on zero-hour contracts. About 70 cleaning employees have been transferred with TUPE and a large majority of them comes from the previous cleaning firm with very few transferred directly from the airport. Only around 10 additional employees have been recruited by CleanA1 since the start of the contract in 2012. All these workers enjoy a permanent contract with guaranteed hours and most work 40 hours per week. A final group of around ten cleaners are employed on zero-hours contracts to cover busy periods, holidays and sickness absence. These contracts also offer managers the benefits of not having to pay enhanced rates for weekend cover (as required for TUPE transferred staff). Also, zero-hour staff are screened for new recruits to permanent contracts. Recruitment The gender mix of cleaners at AirportE is approximately 50-50. The staff is ethnically diverse and mostly local. Recruitment is under the full control of CleanA1. It views its staff as ambassadors and therefore seeks out individuals with good communication skills who will not be intimidated by questions from passengers. There is also the awareness that staff need to be on their feet for several hours and to undertake a job that not many people want to do. There are no specific skill requirements as CleanA1 can provide the necessary training but candidates need to have the basic capabilities. CleanA1 also works with Remploy 'to try and assist people and give them an opportunity to get back into work' (CleanA1, Contract Manager). When it concerns management positions, an AirportE manager may discuss the potential recruits to see whether they will fit in but any decision is taken by CleanA1.
Image of page 55
Image of page 56
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern