Learners may use computers or paper based storage systems Type of

Learners may use computers or paper based storage

This preview shows page 132 - 135 out of 137 pages.

Learners may use computers or paper based storage systems. Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: HA_SITXMGT001_Learner Workbook V2.1_7/09/2018
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P a g e | 132 26. Interpret varied and wide ranging information of an operational nature Information of an operational nature may relate to: Organisational efficiency Production of products and services which satisfy customer expectations Objectives related to the quality, speed and cost of producing products and services Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 27. Develop schedules and timelines for team activities Learners should consider ways of prioritising the workload for the achievement of set organisational objectives. Employees may be encouraged to keep-to-do lists to ensure that they remember all of the tasks that have to be completed. These time management strategies may be used: Working on one task at a time, rather than attempting to multi-task Setting reasonable and realistic time limits for the completion of tasks Creating achievable objectives which can be applied during the working day Maintaining a weekly schedule and planner Accounting for disruptions and disturbances Planning at the beginning of every day Closing the email inbox and social media accounts which aren’t being used for business purposes Not putting pressure on yourself to achieve every workplace task in the allotted time Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 28. Evaluate internal and external business information Internal sources of business information include: Employee records Minutes of meetings Sales records Type of observation/evidence: What did the learner do? HA_SITXMGT001_Learner Workbook V2.1_7/09/2018
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P a g e | 133 Customer details Financial records External sources of business information include: Trade journals Forums and discussion boards Online news websites Podcasts and videos Networking events Customer comments and feedback Competitor information Internal business trends When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 29. Anticipate and respond to unpredictable operational problems and situations at a frontline management level The following contingencies should be taken into account: Delays and time difficulties Difficult customer service situations Equipment breakdown or technical failure Financial resources Staffing levels and skill profiles Rostering requirements Staff performance Procedural requirements Product development and marketing Type of observation/evidence: What did the learner do?
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