227 the early termination charges for the managed

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payments, we’ll give you title in the equipment. 22.7 The early termination charges for the Managed Security Service and Internet Protection Services are calculated as follows: For Managed Next Generation Firewall bundle and Internet Protection Services: ETC = (A x B) x 80% For other Managed Security Services: ETC = (A x B) x 50% where: A = number of months remaining in minimum term for the terminated service (as set out in your application form) TELSTRA CORPORATION LIMITED (ABN 33 051 775 556) | Managed Security Services Section was last changed on 24 August 2017 | TELSTRA UNRESTRICTED PAGE 33 OF 36
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OUR CUSTOMER TERMS MANAGED SECURITY SERVICES SECTION B = the monthly charge for the terminated service (as set out in your application form) 22.8 You acknowledge the early termination charges are a genuine pre-estimate of the loss we’d suffer if you terminated early. 22.9 We can terminate any or all of your Managed Security Services if you cause a defect or incident by accidental damage, or improper or negligent use of the equipment or the network, or you don’t maintain the currency of the firmware or software on your equipment as required by clause 10.10. You have to pay early termination charges if we terminate your Managed Security Service under this clause. 22.10 We can terminate your Managed Security Service in respect of a particular device if we no longer support that device (except where you haven’t maintained the necessary firmware or software currency), by giving you at least 30 days written notice. You do not have to pay early termination charges if we terminate under this clause. 22.11 If you rent a device from us and we can’t support the device, we may by giving you 30 days written notice: (a) replace your rental equipment with substantially equivalent or better rental equipment if you are still within your selected minimum term; or (b) terminate your Managed Security Service on that device after the minimum term expires. 23 SPECIAL MEANINGS 23.1 The following words have the following special meanings: Complex Configuration Change means a change to the configuration that isn’t: (a) a policy change of any kind; (b) a Simple Configuration Change; and (c) in our reasonable opinion, a fundamental change to the nature of the service (which would be an early termination). Complex Policy Change means one of the following policy change requests: (d) ten or more access control list and or policy rules, with ten or more objects, with five or more network address translation and or port address translation modifications; (e) changes over two or more devices for single services; (f) four or more VPN tunnel changes/configurations for new and existing VPNs; (g) four or more VPN client/account modifications for new and existing VPNs; (h) four or more signature changes for IPS modules; (i) interface configuration changes (changing the IP address on the Interface, as it may impact the policy); or (j) internet service provider changes, where the IP address has changed.
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