What is the business process reengineering a

1. What is the Business process reengineering?
a) Manufacturing and banking/finance are the dominant sectors, and it is a critical
aspect on the agenda of many large and small organizations in various industries.
b) Increase customer satisfaction by improving the quality of products and services
c) Communication networks, shared database can bring independent group together.
Usually, used in the product development
d) Storing information in on-line database for all who need it. Bar coding(POS:
Point Of Sale), databases, electronic data interchange(EDI)
2. Strategy, Organization, Process, Technology and Culture are the component of:
a. Business Process Reengineering
b. Qualitative Process Analysis
c. Quantitative Analysis
d. Business value-adding activities
3. “Improve company profitability and sustain competitive advantage” is one of the benefits
of:
a. Business Process Reengineering
b. Qualitative Process Analysis
c. Quantitative Analysis
d. Business value-adding activities
4. Fourth principle of BPR
a. To maintain consistency and to reduce repetitive information process.
b. Individuals who need the result of a process can do it themselves Greatly reduced
the problem of capacity planning
c. Using database, telecommunications networks, and standardized processing
systems to get the benefit of scale and coordination while maintaining the benefits
of flexibility and service
d. Communication networks, shared database can bring independent group together
5. Third step of BPR Implementation
a. Understand the current process
b. Establish a competent team
c. Set the vision and business goals
d. Redesign the process
6. Fourth step of BPR Implementation
a. Understand the current process
b. Establish a competent team
c. Set the vision and business goals
d. Redesign the process
7. Second step of Hammer Methodolgy:
a. The CEO who initiates the reengineering process should introduce it to the
employees by explaining the current situation of the company and his/her future
vision for the company.
b. Identify business processes in terms of how they interact within the company and
in relation to the outside world. Here process maps can be used to visualize the
processes.

c. Redesign the selected business process using creativity, lateral thinking and
imagination
d. Implement the redesigned processes.