P 146 top management has recently made some new long

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74. (p. 146) Top management has recently made some new long-term goals for the organization,so Than, a division manager, is meeting with other managers to discuss how to implementpolicies to support these goals in the next 24 months. He is participating in A. missiondevelopment. B. strategic planning. C. controlling. D. operational planning. E. tactical planning.Tactical planning is done by middle management to determine what contributions theirdepartments or similar work units can make with their given resources during the next 6-24months75. (p. 146) Jorje is meeting with his subordinates to determine which workers from hisdepartment need training in order to handle production increases expected during the next ninemonths. Jorje is involved in A. vision development. B. operational planning. C. controlling. D.tactical planning. E. developing an MBO. Operational planning is done by first-line managementto determine how to accomplish specific tasks with available resources within the next 1-52weeks.76. (p. 146) Which of the following is associated with operational planning? A. Decisions aboutthe overall direction of the organization B. Examination of the environment outside of the
organization C. Implementation of policies and plans of top management D. Directing daily tasksof nonmanagerial personnel E. Making decisions under highly uncertain conditions According toFigure 5.3, operational planning is done by first-line management and directs the daily tasks ofnonmanagerial personnel. Decisions are often predictable, following routine procedures.77. (p. 147) Burrold Baggage expects to improve profitability of the organization by 15% overthe next three years by cutting costs through global outsourcing. This is an example of a(n) A.management objective. B. operational goal. C. tactical goal. D. organizational objective. E.strategic goal. Strategic goals are set by and for top management and focus on objectives for theorganization as a whole.78. (p. 147) A SMART goal is one that is A. specific, maintainable, affordable, realistic, andtimely. B. specific, measurable, attainable, results-oriented, and has target dates. C. specific,maintainable, achievement-oriented, real-time, and timely. D. specific, measurable, affordable,realistic, and has target dates. E. specific, maintainable, aligned with other goals, realistic, andtimely. A SMART goal is one that is Specific, Measurable, Attainable, Results-oriented, and hasTarget dates.

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Term
Fall
Professor
Kinney
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