P 146 top management has recently made some new long

74. (p. 146) Top management has recently made some new long-term goals for the organization,
so Than, a division manager, is meeting with other managers to discuss how to implement
policies to support these goals in the next 24 months. He is participating in A. mission
development. B. strategic planning. C. controlling. D. operational planning. E. tactical planning.
Tactical planning is done by middle management to determine what contributions their
departments or similar work units can make with their given resources during the next 6-24
months
75. (p. 146) Jorje is meeting with his subordinates to determine which workers from his
department need training in order to handle production increases expected during the next nine
months. Jorje is involved in A. vision development. B. operational planning. C. controlling. D.
tactical planning. E. developing an MBO. Operational planning is done by first-line management
to determine how to accomplish specific tasks with available resources within the next 1-52
weeks.
76. (p. 146) Which of the following is associated with operational planning? A. Decisions about
the overall direction of the organization B. Examination of the environment outside of the

organization C. Implementation of policies and plans of top management D. Directing daily tasks
of nonmanagerial personnel E. Making decisions under highly uncertain conditions According to
Figure 5.3, operational planning is done by first-line management and directs the daily tasks of
nonmanagerial personnel. Decisions are often predictable, following routine procedures.
77. (p. 147) Burrold Baggage expects to improve profitability of the organization by 15% over
the next three years by cutting costs through global outsourcing. This is an example of a(n) A.
management objective. B. operational goal. C. tactical goal. D. organizational objective. E.
strategic goal. Strategic goals are set by and for top management and focus on objectives for the
organization as a whole.
78. (p. 147) A SMART goal is one that is A. specific, maintainable, affordable, realistic, and
timely. B. specific, measurable, attainable, results-oriented, and has target dates. C. specific,
maintainable, achievement-oriented, real-time, and timely. D. specific, measurable, affordable,
realistic, and has target dates. E. specific, maintainable, aligned with other goals, realistic, and
timely. A SMART goal is one that is Specific, Measurable, Attainable, Results-oriented, and has
Target dates.