Provide one example of an internal environment change

5. Provide one example of an internal environment change and one external environment change
and explain their potential impact on planning for customer service.
Internal:
HA_SITXCCS008_Learner Workbook V2.0_7Dec2017

6. What methods of research can be used when obtaining information on customers? Describe how
they can be used.
7. What are the key methods of implementing quality service provision?
8. Describe at least three different methods that can be used to assess the effectiveness of
customer service practices.

9. Discuss a range of examples of methods used for obtaining feedback from customers.