If company b reaches out with ads sent to customers

Question 11 (0.25 points)
If Company B reaches out with ads sent to customers of Company A, the CRM tool used here is
__________.
Question 11 options:
Save
Question 12 (0.25 points)
Is the following an example of increasing brand awareness through groups or fans? Select Yes or No.
Your instant messaging service attaches a message to the bottom of each message inviting the recipient
to sign up for this same service provider.
Question 12 options:
A) Yes
B) No
Save