92%(376)346 out of 376 people found this document helpful
This is a preview. Sign up to view the full content.
Question 11(0.25 points)If Company B reaches out with ads sent to customers of Company A, the CRM tool used here is __________.Question 11 options:SaveQuestion 12(0.25 points)Is the following an example of increasing brand awareness through groups or fans? Select Yes or No.Your instant messaging service attaches a message to the bottom of each message inviting the recipient to sign up for this same service provider.Question 12 options:A) YesB) NoSave