Like most jobs, being able to multitask —that is, work on more than one task at a time—is im- portant in managing human resources. A typical person managing human resources may have to deal with an employee issue one minute, then switch and deal with recruiting. Unlike many management positions, which only focus on one task or one part of the business, human resources focuses on all areas of the business, where multitasking is a must. As trite as it may sound, people skills are necessary in any type of management and perhaps might be the most important skills for achieving success at any job. Being able to manage a variety of person- alities, deal with conﬂict, and coach others are all in the realm of people management. The ability to communicate goes along with people skills. The ability to communicate good news (hiring a new em- ployee), bad news (layoffs), and everything in between, such as changes to policy, makes for an excel- lent manager and human resource management (HRM) professional. Keys to a successful career in HRM or management include understanding specific job areas, such as managing the employee database, understanding employment laws, and knowing how to write and develop a strategic plan that aligns with the business. All these skills will be discussed in this book. A strategic mind-set as an HR professional is a key skill as well. A person with a strategic mind-set can plan far in advance and look at trends that could affect the environment in which the business is operating. Too often, managers focus on their own area and not enough on the business as a whole. The strategic HR professional is able to not only work within his or her area but also understand how HR fits into the bigger picture of the business. 14 HUMAN RESOURCE MANAGEMENT
ethics A concept that examines the moral rights and wrongs of certain situations. Ethics and a sense of fairness are also necessary in human resources. Ethics is a concept that ex- amines the moral rights and wrongs of a certain situation. Consider the fact that many HR managers negotiate salary and union contracts and manage conﬂict. In addition, HR managers have the task of ensuring compliance with ethics standards within the organization. Many HR managers are required to work with highly confidential information, such as salary information, so a sense of ethics when man- aging this information is essential. We discuss ethics from the organizational perspective in Section 1. Dilbert and the Evil HR Director Ethics is perhaps one of the most important aspects to being a great HR professional. This humorous video shows how unethical behavior can undermine motivation at work. Human Resource Recall Think of your current skills. Are there personal or professional skills you would like to work on?
- Fall '14
- Human Resource Management