Tutorial 10 Suggested Solutions.pdf

In comparison hong kong which has a widely admired

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In comparison, Hong Kong, which has a widely admired smart card system for public transport users, and the highest rate of public transport use in the world, has public transport travellers using the Octopus smart electronic money card in place of conventional tickets. Hong Kong is 1095 square km in size with 2050 km of public roads and 83 railway stations. In contrast Victoria covers 227,600 sq. km, has 151,000 km of roads and 271 railway stations. In order to operate successfully, myki must have a reliable GPS system to track and record the correct fares and zones, and the ability to supply real-time data feed to the servers that run myki. Complaints about the myki online services included the fact that they didn’t work with some of the most popular browsers, used confusing jargon, rejected names and addresses, and failed to recharge cards correctly (or at all) sometimes. The ticketing systems caused delays at station gates and charged incorrectly, the touching on and off in buses caused delays, setting buses behind schedule, and some stations lacked machines to allow users to top up their cards. The ticket machines are not designed for use by some disabled travellers, and had to be upgraded to accept notes as well as coins. Because of the delays, the government had to operate the existing Metcard ticketing system in parallel with the myki rollout, adding to the costs.
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FIT2090 Business Information Systems and Processes Page 3 of 3 The system went live in 2009 and by 2011 the cost of the system had blown out to $1.35 billion, including additional start-up costs and an extra $216 million to keep the old system running. Approximately $50-55 million is being spent on the running of the myki system, as well as $350 million to buy extra equipment for the trains, buses and trams. The State Government of Victoria announced the following changes to the myki contract in June 2011: Improvements in project management, governance and key performance measures The appointment of a third party certifier to monitor the remaining development and ensure the system fully meets the state’s and public’s requirements A rigorous testing and project oversight regime to be introduced to inform the third
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