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Question 19If your clinic has patients that do not show for their scheduled appointments it would be good clinicalpractice to:4 out of 4 pointsSelected Answer:Make reminder calls 1-2 days in advanceAnswers:Not schedule them againMake reminder calls 1-2 days in advanceDouble book all appointments4 out of 4 pointsReview Test Submission: Chapter 3 Review – MBC-201-900 -......9 of 128/4/17, 6:57 PM
Charge for the visitResponseFeedback:No-show appointments cannot be eliminated altogether; however it is beneficial tomake reminder calls 1-2 days in advance. Double booking is not recommended, andcharging for the visit is not appropriate as a face-to-face encounter with the patient isrequired for this service. Question 20From the information on this card, what copay should be collected from a patient for seeing acardiologist in his office?Your Health Insurance CompanyPolicy Holder NameID:BenefitsPharmacy–RxDeductible:$2,500.00$ 20/40/60Copays:Office:$35.00Specialist:$60.00HospitalInpatient: $200.00Response Feedback:The copay for a specialist (cardiologist) is $60.00.Question 21Which software system is used to store appointments, scheduling, registration, and billing andreceivables?4 out of 4 points4 out of 4 pointsReview Test Submission: Chapter 3 Review – MBC-201-900 -......10 of 128/4/17, 6:57 PM
Question 22The group number on the insurance card is used to identify:ResponseFeedback:The group number identifies the employer group that covers the patient withhealth coverage. The verification information should be retained for futureuse. Question 23Which of the following processes could result in lost charges?SelectedAnswer:Posting charges and payment in different batches with no balancingAnswers:The total of daily charge tickets and the amount posted in the PMS balanceBatch dates of service and post as a batch dateBalance the charge tickets, copays, and the amounts posted in the PMS withthe daily appointment schedulePosting charges and payment in different batches with no balancingResponseFeedback:All batches should balance and provide a process accounting for all chargesand payments. Utilize the EMR to assist in tracking missed charges. If papercharge tickets are used, balance to the appointment schedule.