Focus on customer assessment tasks qualification

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Focus on customer
ASSESSMENT TASKSQualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID:43978 Ying Ying LOO Assessor’s name:Davendra SINGH BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 22 of 70 oexplain how the workplace policies and procedures are relevant to the complaints. Bounce Fitness is committed to continuous improvement and this policy will be reviewed regularly (at least every six months) for effectiveness and upload. This complaint handline policy is supported by management. We commit to providing this policy to al staff and displaying it in our business for customers. Bounce Fitness establishes clear complaint handling procedures with a commitment to resolve quickly and fairly any complaint you make. oRecord your discussion below in the meeting minutes’ template below. Task 2.1 A odiscuss the complaints received from customers internal customer & external customeroadvise what your points and understanding of their complaints are opening times not same with the advertising general concern about complaint, over work-hire more people, induction training to those people who not have enough training. Every complaint is value although the complaint is about training is too hard.oaccess the workplace policies and procedure of the company and either print them or take notes and take them to your meeting. Bounce Fitness puts the work health and safety of its workers and members as one of its main priorities. To keep fitness centres safe for all we conduct bi-monthly WHS consultations with the workplace staff to identify changes and improvements to improve the health and safety of the workplace. In order to implement the general provisions of this policy, programs and procedures will be set up, continually updated and effectively carried out. These programs will include the following: -WHS training and education -Provision of information to employees, contractors and those attending the centre for its intended purpose -Development of safe work procedures -Emergency procedures and drills. -Provisions of WHS equipment, services, and facilities
ASSESSMENT TASKSQualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID:43978 Ying Ying LOO Assessor’s name:Davendra SINGH BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 23 of 70 -Regular workplace inspections and evaluations -Reporting and recording incidents, accidents, injuries and illnesses.

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