This truly global economy skills like cultural awareness flexibility and

This truly global economy skills like cultural

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with the same courtesy and dignity is no longer enough in this shrinking world. This truly global economy skills like cultural awareness, flexibility and effective communication are critical for customer service representatives to properly deal with the expectations of people from different cultures. Emphasizes that by creating a customer experience that addresses a specific customer group needs and wants you can differentiate yourself from your competition and grow your business with new, incremental customers. Create positive experiences for those groups of customers who are not like you by letting specific customer segment know that you understand and are responding to its needs. And you will get a great opportunity to shine and develop a significant competitive edge. 1. Reinforce importance of recognizing customer diversity 2. Know your customers and seek out culture specific knowledge 3. Listen actively and recognize patterns for communicating 4. Create a welcoming environment by having a diverse workforce 5. Share your experiences with colleagues to work out consistent approaches
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  • Three '19

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