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Kim has never mastered the point-of-salesystem; consequently, she makes errors thatneed to be corrected before completingtransactions.24BSBMGT502
Achievements:The employee is personable and tries hard to develop a rapportwithcustomers. Customers and staff respond well to the employee.Areas of opportunity:Kim can make herself well-prepared, in fact that the chief has set abudget limit for 30 hours of offers preparing for Kim on the offchance that she is eager to be prepared.Next performance review period:Manager’s comments: I want you to get the training which can develop and train yourself to be better from now Kim.Signature: Homewares ManagerDate:Staff member’s comments:25BSBMGT502
Role-Play Development:(in phone)HM: Hello Kim, please come to my room now.Kim: Alright sir, in 5 minutes.(coming to the room)Kim: Excuse me sir, I’m here.HM: Okay Kim, I need something to talk about you. Let’s get it straight. Today we will discuss about your performance in the initial six-month period. To be honest, I’m a bit disappointed about your performance that the fact it is not more than satisfied, but I still hope you will be able to get yours to focus on areas you need to develop in. Then I decided to help you out by improve your performance to meet the expectations for the role.Kim: I’m sorry sir I have realized it even before you are calling me to this room. But how will you help me?HM: Okay listen to me. I have the budget for 30 hours of sales training for you if you are willing to be trained, I need you to follow the way and keep training and developing yourself in this progress, I believe it eventually will has the good result on it. Kim: Yes sir, I’m going to follow the way you are asking to me and do my best sir!HM: Great! I guess I will give you the detail after the break, now you can go back to work. Have a good day and good luck!Kim: Yes sir, thank you so much for helping me27BSBMGT502