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: Reduce risks of complications that drive readmissionsQuality: Provide appropriate follow up care upon dischargePatient Safety: Decrease pressure injuries to improve patient outcomesEmployee Engagement: Provide increased collaboration to promote staff retentionB. DriversThe goal is to reduce readmissions to the unit by reducing the risks of complications that drive readmissions. The processes that will drive this outcome begin with streamlining the patient and caregiver experience- making care simple, easy to understand and on a level that is unique to each patient. Making sure they are set up with their PCP prior to discharge instead of
having the patient call after discharge will insure access to timely follow up, allowing the PCP to take over care measures to improve outcomes. Improving the care provided by staff nurses by following EBP helps to reduce risks of complications such as pressure injuries, infection, and falls. To improve the measure of quality by ensuring care delivery is based on the unique needsof the patients are there families means moving to a patient centered plan of care. Engaging the patient and their families encourages them to be active participants in the care they receive and better prepares them for discharge. It also goes back to planning discharges thoroughly by starting the discharge planning at admission can help prevent delays in discharges and follow up care. Proper care after discharge is key to reducing readmissions and increases patient satisfaction.Safety measures are always key to achieving clinical performance improvement goals. Decreasing pressure injuries improves patient outcomes by using EBP to prevent infection further trauma. We do this by increasing awareness and response to pressure injuries. Training staff to identify those patients who are at a higher risk and also having skin and wound care experts available can prevent skin breakdown or decrease the severity of the breakdown. Continued education to staff that are providing bedside care and ensuring proper staffing ratios so nurses can focus on patient care are also driving forces of safety.To improve the measure of employee engagement the outcome will be increased education and training for staff working with this population. The drivers are better patient outcomes, increase the use of evidence-based practice and decreased risk of burn-out. We want tobe able to retain the nurses that are working in the unit, and engaging them in education and collaboration with nurse experts shows them that they are important to us, the leaders, and not
just to the patients. However, an engaged nurse provides better care, so the patient will benefit from this as well. The processes that will drive this outcome are meeting with the staff to identifytraining needs and identify key staff that can be trained to serve as preceptors and mentors to newstaff during the onboarding process.