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b.Write a short summary of advice that could be provided to your Manager on theanalysis of the problem.-As reduce or eliminate complains which seem like pattern and similar reasons such as lack of training and office stuffs that organization can provide, wee need to identify those problems to improve work environment.c.Develop a presentation that you could give to staff members on the data you have collected and the needs of the customers.Version 1.1Page 6 of 18October 2016Document # - RTO # 31698CRICOS # 03000J
BSBCUS401 Coordinate implementation of customer service strategiesVersion 1.1Page 7 of 18October 2016Document # - RTO # 31698CRICOS # 03000J
BSBCUS401 Coordinate implementation of customer service strategiesd.How would you promote your new strategies to stakeholders?-Newsletters and brochures-Posters-Email-Voicemail-Popup computer screen messages on the organisation’s intranet-Formal group presentations-Meeting and conferencee.Estimate the budget that you think will cover the implementation of this strategy.f.Outline the action you would take with each person to resolve the issues. -Gathering customers’ opinion by doing survey, face to face conversation and feedback post card after providing service.Version 1.1Page 8 of 18October 2016Document # - RTO # 31698CRICOS # 03000J
BSBCUS401 Coordinate implementation of customer service strategies-And then, I can modify our customers service attitude, for instance, if the customers have uncomfortable as our staffs too kind, we could retrain the staffs and evaluate the staffs particularly. g.Discuss the consultation process you would use to ensure the implementation is smooth and effective.-I need to ensure that decisions to implement strategies are taken in consultation with designated individuals and groups. The Benson Business Solution’s customer service strategy is a deliberate plan of action designed to meet a specific customer need. To know what will work for the organization, Imust consult the individuals and groups that will be affected by my decision before I make a move. Consultation allows organization to pool ideas and receive multiple ideas in one area.This assessment must be presented professionally and include all points outlined above. Please ensure you check formatting and reference all works sourced externally.Version 1.1Page 9 of 18October 2016Document # - RTO # 31698CRICOS # 03000J
BSBCUS401 Coordinate implementation of customer service strategies2.Report Activity:Scenario:After 3 months your Manager has asked you to review your customer service strategy because there are still complaints coming through. The problem he notes now is that the complaints surround customers saying they are being called too often and outside of regular business hours. Two people have said they received calls during their evening meal time.For this activity you will need to write a report outlining how you would evaluate and report on the customer service after changes have been made. Use the following questions as a guide to this report:a.