See appendix A for the actual job posting from Delta Air Lines career website.
Job Description
As a business analyst with Delta Airlines, there are certain qualifications that each
candidate is expected to encompass if selected for employment. The primary source utilized to
create this job description was the Delta careers portal. As a secondary source of information,
O*Net online was used.
Delta Airlines currently has a position open by the title of Business Analyst and the
corresponding job code ID is 268594. The essential functions for this particular position is to
analyze different metrics directly related to operational availability. These metrics also relate to
performance and the reliability of Channel application systems. Besides the essential functions
there are detailed duties and responsibilities that a business analyst must carryout through the
course of their job. Below one can see the specifics of the duties and responsibilities.
Imp*
%**
Duties and
Responsibilities
2
8%
Distribute information
regarding tools, reports, or
metadata enhancements
1
15%
Influence the technical
direction of the Channels
application monitoring and
logging of applications and
systems
1
15%
Collaborate with Matrix
teams on creating holistic
dashboards and analytics
1
25%
Provide technical
guidance in evaluating requests
for information (RFI’s) and
requests for proposals (RFP’s)
1
20%
Create and maintain
DELTA AIRLINES GROUP 3
14
playbooks for Channels system
support
2
5%
Create dependency
documents for Channels
applications
1
5%
Practices safety-
conscious behaviors in all
operational processes and
procedures
2
5%
Manage flow of
business intelligence
information to necessary
counterparts in a timely manner
3
2%
Communicate with
competitors or suppliers to stay
conscious of market trends
As a business analyst with Delta, the candidate is responsible for building and
maintaining specific relationships with multiple departments and individuals. This will set the
candidate up for success within the role. The business analyst role will be working directly with
other business analysts and senior analysts assigned to the project. To perform the daily tasks, the
business analyst will collaborate with individuals on the Channels system and Matrix teams to
obtain data and documentation. This particular role will be a direct report to the Project manager
for needs specifically pertaining to the project. If there a concern was to arise regarding other
areas not project specific such as reporting time or learning and development the business analyst
would report to the line manager. Other parties that the business analyst may come in to contact
with as needed could include the subject matter expert and the directors of the project.
As a business analyst with Delta, the individual will posses the authority to identify and
secure the necessary resources, documentation, and data for analytical purposes. The selected
individual will also have access to the DEV, ST, UAT, and production databases to access and
enter information to formulate reports. This role has direct authority to communicate with the
