It is rare for any change needing to be made to occur without some form of resistance.[9St16] Communication is a great way for managers to help overcome barriers and resistance to change. Regarding TQM, communication is vital to successful implementation. (Catalin et al., 2014) Managers and senior leadership needs to effectively communicate clear,consistent, and unambiguous messages to employees at all levels to strengthen a culture centered on quality. [9St16] Managers need to be aware of how to effectively communicate the importance of quality to the organization. For example, in the aviation industry, rather than focusing on regulations and impacts to production, leaders can emphasize the benefits tothe passengers and travelers worldwide on the airlines that rely on the aircraft that are used. Finally, the Command Structure of an organization requires a shift from traditional methodologies for TQM to be successful. Rather than the traditional hierarchical approach, leaders need to involve every employee in the focus of quality and culture change. Studies indicate that management commitment and leadership involvement is the most critical factor in TQM implementation. (Hietschold et al., 2014, pg. 6259) “It is necessary that the top management of the organization (leadership) to be able to motivate, maintain enthusiasm
6through organization and to identify effective ways to overcome barriers they face in order tosuccessfully complete the implementation of TQM system.” (Catalin et al., 2014, p. 1240) In this sense, it is critical that managers and leaders are involved at all stages of the process and continue to stay involved after TQM is implemented. Lessons LearnedAlthough the benefits of TQM are regularly discussed, successful implementation is oftenfound to be easier said than done. Leaders should be aware of the current state of the organization and evaluate the various improvements that can be made through TQM. [9St16] There is no one correct way for an organization to implement TQM. [Jay14] The key is to involve the entire organization, starting with leadership, and evaluate each individual process as a system of processes that can be improved. [Jay14] Additionally, communication is key to the success of TQM in an organization. Clear lines of communication back and forth between supervisors and employees need to be established. (Catalin et al., 2014, p. 1240) Although there are several other areas that require a shift from traditional management methodology, changing these three areas is a great start and should realize the greatest impact on successfully removing the barriers to TQM implementation.
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- Spring '19
- Management, Salagean Horatiu Catalin