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Staff are very friendly helpful and professional

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Staff are very friendly, helpful and professional.Event organisers and supervisors were very helpful and knowledgeable. They gave great advice and suggestions.Food was delicious and well presented.Event ran smoothly and on time.Q1:Based on the feedback and case study information provided in Task 1, what potential quality problems or issues doBoutique Events have?-Equipment is not working when required, especially audiovisual equipment such as projectors andcomputers used for presentations.- Some hot menu items are cold when served to customers at outdoor marquee events. These are usuallyplated menu items- Access to an outdoor marquee was difficult when there has been wet weather prior to the event.- Staff running the event (supervisors/coordinators) were unprofessional, not available when needed, didnot fulfil requests.- Staff were rude, unhelpful, poor appearance, provided slow service.
Q2:Who could Olivia consult with when considering ways to address quality issues and reduce customer complaints?Indicate what she would discuss with each person.
Q3:Choose one of the problems or issues listed in your response to Q1. Describe what adjustments Olivia can make toprocedures or systems to improve quality and reduce complaints. Procedures and systems could relate toadministration, health and safety, human resources, service stands, technology and work practices.
Q4:What is one short-term action Olivia could take to reduce the impact of this problem?
Q5:Many of Olivia’s team are casual workers. How could the industry’s award and its employment terms and conditions,such as modes of employment and hours of work, impact the types of adjustments made and implementation of thesolution outlined in Q3?
Task 3: Monitor staff performance against objectivesTask 3.1: Question and answerRead the case study information.Answer all the questions.Morrison is one of Olivia’s supervisors. All the supervisors have a number of similar KPIs, including Morrison.90% customer satisfaction rate at every event based on email feedback results.Maximum deviation of 10% from agreed event timelines.Staff labour costs within 10% of labour budget for each event.Here are the labour cost results for the last five events Morrison has supervised since Olivia started to reduce herworkload by no longer attending all events and checking all staff time cards.EventBudget $Actual $DeviationSmith wedding9,500.0011,255.00+ 18%Raison wedding4,650.004,560.00- 2%Pound 50thbirthday1,450.001,690.00+ 17%Millers AGM1,200.001,180.00- 2%Rostack conference12,500.0013,830.00+ 11%Olivia held a performance review meeting with Morrison about his performance. Here is a summary of the meeting.

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