A. Real Time Display B. Call Volume Display C. Agent Desktop Display D. Supervisor Desktop Display Answer: C QUESTION: 72 A customer has separate discrete business units and wants to keep supervisors from seeing each other's contact center real time and historical information. Business unit owners do NOT want supervisors managing each other's agents. From an administrative perspective on Symposium Web Client (SWC) 4.5, how would you respond to the customer's requirement? A. Assign the agent to the supervisor's partition. B. Notify the agent of their login and the supervisor that will monitor them. C. Assign full access privileges to the supervisor for the supervisor's partition. D. Separate the agents into their own agent's partition to ease monitoring by the supervisor. Answer: A QUESTION: 73 What is the minimum refresh rate of agent information, in seconds, that can be configured at the Symposium Call Center Server (SCCS) 5.0 for Symposium Web Client 4.5 users, knowing that it can be adjusted to achieve optimal balance between latency and CPU consumption? 25
A. 0.5 B. 1.5 C. 2 D. 5 Answer: A 26
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- Fall '20
- supervisor, Web server, Client-server, Multicast, Netscape, Internet suite