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Question 17"Erosion of character" takes place when employees:Selected Answer:do not have enough product knowledgeAnswers:are not trained adequatelyhave too many clientsdo not have enough product knowledgecompete with others in the same companyengage in dishonest behaviorQuestion 18In general, U.S. ethical codes when doing business in foreign countries tend to be:Question 19A company operating exclusively in the United States is considering purchasing atraining course in ethics for its employees to help them understand what actions areconsidered ethical and unethical, especially in relationships with clients. Which ofthe following makes a difference in whether they should choose a training course?0 out of 2 points0 out of 2 points2 out of 2 points2 out of 2 points
Question 20Which of the following is most useful in guiding a salesperson in ethical behavior?Question 21Yukie, a salesperson for a North American car manufacturer, told one of herprospects that Honda was being investigated in Japan for unfair labor practices.Although she had heard the rumor from someone else, she was confident it wasfalse. Yukie is guilty of:Selected Answer:product disparagementAnswers:libelreciprocityproduct disparagementfalse advertisingslanderQuestion 22In strategic alliance sales, the customer's primary focus is a trustworthy: