on any hospital committees and there are no patient and family advisory councils. Quality Improvement Patients are interviewed twice daily, morning and night, by the Charge Nurse. Specific verbiage used on HCAHPS survey has been integrated into the interview questions. Patients/Families do not participate on task forces, QI teams, or participate in quality meetings. Personnel There is a clear expectation to include family in patient care. Staff /Physicians are well trained in the concepts PFCC and naturally integrate family into the patient’s plan of care. Patients/Families do not participate in personnel interviews or new hire welcome committees. Environment & Design The staff encourages family presence to support the patient whenever possible. Patients/Families do not participate in clinical design projects. While the staff openly supports PFCC, the size of the rooms on the Mother/Baby unit are small and difficult for staff to maneuver in when a whole family is present. Information/Education Patients have access to MyChart and specific resources with links are available through the hospital website. Patients are encouraged to email clinicians through the MyChart portal. Patients/Families do not serve as educators for staff. In the Family Birth Center, there are no resource rooms for the patient or family. Patients may request a laptop for IT if needed. Diversity & Disparities The hospital maintains Educational materials only
ORGANIZATIONAL LEADERSHIP 6 accurate records or race/ethnicity/language. Spanish interpreters are available 24/7 in the hospital. There is also a phone interpreting service and a video service on each unit available at all times. All educational materials are at appropriate literacy levels and available in English and Spanish. available in English and Spanish, no availability to other printable languages. Charting & Documentation Electronic charting is able to be done at the bedside and real time information shared with the patient. Patients/Families have no ability to chart in the electronic health record. Care Support Patients are able to have 1 adult support person with them at all times. Visiting hours are 9a-9p. Family presence is allowed during rescue events. Patients/Families are able to activate a rapid response and encouraged to for the safety of all patients. Patients are given an updated medication history with their discharge paperwork at each visit. Patients have verbalizes the desire to have other children besides siblings visit the center. Care Patients/Families set daily goals with their nurses/physicians. Patients and family members are included in the plan of care and educated just as the patient. No weaknesses identified.
ORGANIZATIONAL LEADERSHIP 7 Pain is managed in many ways in allow for healing and rest. Area of Improvement The PFCC tool shows that the medical center has a need for improvement within the Quality Improvement domain. This health care system lacks patient and family participation on councils and committees that are developed to improve patient quality care. Engaging patients and family members is an essential strategy when developing patient care initiatives.
- Spring '16
- Nursing, Advisory council