Which of the following information is usually not needed on a telephone message

Which of the following information is usually not

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14. Which of the following information is usually not needed on a telephone message? a. caller’s age b. caller’s time zone c. caller’s department d. caller’s company 15. Which guest would be most likely to use a TDD? 16. Pratap is in his guestroom making a call to 1-800-555-3329 to place a sales order. What type of call is he making? 17. Front desk agent Molly is trying to calm a guest, Aurora Dawn, who is complaining about her room bill. Molly reviews the bill with Ms. Dawn and discoversthat one of the charges that Ms. Dawn is disputing is a phone call that lasted 5 minutes, but has a charge of $99 on it. What type of call did Ms. Dawn probably make? 18. Biondi, a guest at the hotel, calls the hotel operator, Rajad, and asks him whether she can place a call from the lobby and have it billed to her guest folio. What type of call should Rajad help Biondi make? a. local call b. collect call c. billed-to-room call d. premium-price call 19. Which of the following is usually not considered a direct-dial call? 20. Celeste calls the switchboard operator, Edwin, and asks him how to place a thirdparty call. Which of the following statements should Edwin make to explain thirdparty calls?
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21. What information is needed to place an international call? 22. Electra receives a call from an operator asking her if she will accept the charges for a call being placed to her by her son, Cole. What type of call has Cole placed? a. collect call b. third-party call c. person-to-person call d. credit card call
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  • Summer '17
  • Prf. Wu

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