These follow on from the foregoing, and also require a measure of self-confidence ; a belief in one's own ability to succeed in solving problems in the right way, and in one's own ability to deal effectively with different situations and sets of circumstances.
Cont’d… 134 1. Defining as accurately as possible the problem which needs to be solved. 2. Obtaining all relevant information about the problem 3. Breaking down the problem into parts − very often the solution to one part is obvious and leads, logically, to the solving of other parts or the whole problem. 4. Comparing and judging the probability of success of any possible different solutions to the same problem, and their possible consequences on other areas. 5. Selecting the most attractive solution − making the decision
Cont’d… 135 • The Ability to Use Initiative: from time to time a manager is bound to come across problems or situations which are outside his range of experience or outside the normal scope of his responsibly; the latter can, perhaps, arise when a senior is away or is unavailable for some reason. In such circumstances, particularly if action is urgently needed, the manager must not simply leave the matter until his senior is available or wait to be told what to do, but must initiate - that is, lead the action without waiting to be prompted.
Cont’d… 136 • Ability to Handle Conflict: A good manager is calm, able to listen, is positively responsive to criticism and is able to handle conflicts and differences in a constructive manner. In order to handle conflicts well, a manager must be confident, self-assertive, fair and dominant. He should be highly tolerant of stress, as conflicts generally lead to stress and tension. This would require a sound mind in a sound body.
Cont’d… 137 • Ability to Adapt Change and be Flexible: Any manager must be able to adapt to changes and, if necessary, to cope with changed circumstances, and ensure that his subordinates also do so. • Adaptability to different situations and flexibility of mind are also necessary in the routine, day-to-day running of a section, department or an entire enterprise.
Cont’d… 138 • Ability to Be Emotionally Stable: In dealing with different problems and situations, some of which might be irritating, annoying, worrying or heated − or include emotional displays (e.g. tearful women, angry voices, etc.) by others − a manager must be sufficiently mature to keep calm and collected. He must be able to keep control over his own emotions and his temper whatever may the provocation be, and be able to concentrate his attention on the matter in hand, thinking clearly, logically, and avoiding hasty reactions.
Cont’d… 139 • Stamina and Concentration : mental fitness to work long and hard without undue stress or strain.
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- Fall '19
- Management, supervisor