Complexity and dynamism in the environment result in

9.
Environmental uncertainty means that managers do not have enough information about the
environment to understand or predict the future. Uncertainty arises from two related factors:
10. Identifying the best-in-class performance by a company in a given area, such as customer 11. Which type of culture is externally oriented and flexible, with a strategic emphasis on growth, 14. When clothing retailers reduce prices to clear out last season's merchandise to make room for
new inventory, they are smoothing. At the end of each clothing season, retailers discount their
merchandise to clear it out to make room for incoming inventories. This is an example of
smoothing environmental cycles to level off fluctuations in demand.
15. Raw materials, services, equipment, capital, and information are inputs for an organization.