In fact i happen to know that thats the case on the

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both systems, and a lot of corporate firewalls filter out that traffic so the two systems are never able to find each other. In fact, I happen to know that that's the case on the network I'm currently on. The firewall on this network will not allow this Easy Connect traffic through so we're going to have to use this option right here. Save the invitation as a file. And let's just put it in Documents. Hit Save. Responding to the Request 3:40-6:10 Alright, I've switched over to my Windows 8 system. This is the system being used by the help desk person, and I've also manually copied the invitation file from the Windows 7 system over to the Windows 8 system. So at this point, we need to respond to that request. Let's go ahead and start Remote Assistance on this system, so I'll bring out my charms, go to searchand we'll search for Remote Assistance and we'll just look for Settings. Let's come down here to invite someone to connect to your PC and help you or offer help to somebody else. We see the same screen that we saw when the end user was initiating the request, only this timeinstead of inviting someone to help us we're going to respond to someone who's already invited us.Click this option. And we're going to use an invitation file. And I put it in Documents, Here's our invitation file. I click Open. And now I need to enter the password that was generated in order to connect to the remote computer. Now in the real world, what will most likely happen is that the user will call the help desk person on the phone and give them the password that the need. For our purposes, let's switch over to the original system the Windows 7 system. And we see that the password is 45F57MR4SJGG. Let's go over to the help desk system and put this password in. Ok, we're over on the help desk system and I enter in 45F57MR4SJGG. Click OK. Alright, at this point we're still trying to connect to the end user system that needs help. But nothing's happening and that's because the end user on the other system actually has to accept the incoming offer of help. So let's switch back to our end user system. And let's say, yes, we would love to have the help desk person help us out. Click Yes. And it notes here that your helper can now see our desktop on this system. Let's switch back over to the help desk system now. And notice now that we can see the desktop of the Windows 7 system. And the key thing to remember here that differentiates Remote Assistance from Remote Desktop is the fact that Remote Assistance allows desktop shadowing, meaning that not only can I as the helper person over here see the desktop, but the end user can also see the desktop as well. With Remote Desktop, only one person can be logged in at a time. Chat 6:11-8:43 Now one of the useful features of Remote Assistance is the chat option. Chat allows us to communicate real-time with the end user who needs help and tell them what it is we need to do. For example, in this situation I could say Please run the application again so I could see the error. I click Send.
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  • Spring '14
  • Task Manager, Hard disk drive

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