Responses should link to the theoretical and legislative aspects of customer

Responses should link to the theoretical and

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1-7, that you will find in e-learning unless otherwise stated. Responses should link to the theoretical and legislative aspects of customer services practices followed by relevant experience/exposure within ACA Restaurant café’ work environment. The information provided must relate to roles and responsibilities and business of the Restaurant café HM_WHS & Regulations, Assessment Task I_v2 Page 5 of 32 Last Updated 21/06/19
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Certain tasks have been developed with templates and sections with appropriate spaces, in which you will have to complete and/or provide information to ensure you demonstrate the skills and knowledge of the units. Instructions are provided to which students must comply to gain the competency level. theory answers without reference to ACA Restaurant Café’ business will not be assessed as satisfactory To generate the reports, you must refer to the Business Summary Plan of ACA Restaurant Café and the relevant scenario incidents and must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking guide, and to complete this task, the student must comply and use the template provided. You are to follow the guidelines on how to demonstrate and/or complete the task with the use of the information given in the appendices. The development of the document must comprise of the requirements to accommodate the performance requirements as stated in the task instructions and marking criteria, and to complete this task, the student must comply and use the template provided Marking allocations have been stated with each task to support the comprehension of the required information to be delivered. Presentation marking criteria has been given in details in Appendix 2. Demonstrate that you can or have applied what you have learned, regardless of whether you have undertaken all the performance requirements of the workplace. HM_WHS & Regulations, Assessment Task I_v2 Page 6 of 32 Last Updated 21/06/19
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TABLE OF CONTENT CONTENT PAGES MARKS MARKS ACHIEVED Task 1 - Legislative compliance requirement information research (Total of 13 Marks) A. Written Responses (Total of 24 marks) Q1: Awareness of legislative compliance requirements 4 Q2: Legal responsibilities and liabilities 3 Q3: Document the changes of legislations 3 Q4: Culture supporting compliance and ethical conduct 2 B. Evaluate and identify sources to access regulations 3 C. Government regulators and its functions 5 D. Knowledge of areas of laws 2 E. Risk assessment for non-compliance 2 Task 2 – Policy Development (Total of 18 marks) Policy 1 (Area 1) 3 Policy 2 (Area 2) 3 Policy 3 (Area 3) 3 Policy 4 (Area 4) 3 Policy 5 (Area 5) 3 Policy 6 (Area 6) 3 Task 3 - Compliance and continuous improvement (Total of 8 marks) A. Ensuring consistent evaluation of operational compliance 2 B. Communication with governmental body 2 C. Consultation resources 2 D. Sharing updated regulatory knowledge 2 TOTAL MARKS 50 The learner is required to update and adjust the page numbers and topics based on the amount of their content and the responses made to each task HM_WHS & Regulations, Assessment Task I_v2 Page 7 of 32 Last Updated 21/06/19
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