Are all servers equal? Are they motivated? Do they get
What happens if we add more employees?
Full-time, part-time, seasonal? Experienced?
Type of customers - Prepared/unprepared customer, Big/small
orders, high/low maintenance customers, Paying cash vs. check
Single: FCFS, sense of fairness
First come, first served
Earliest due date or shortest processing time
Reservations or appointments possible?
Preemptive discipline (VIP lines, frequent fliers)
Finite vs. Infinite Populations, Balking, Reneging, Jockeying
Queuing Problems - Slides and Problem Set
Know how to do all of the problems on the Additional Problem Set
Lab Exercise #3!!!
Be able to solve all of these problem types:
Arrival and Service Rates, Service Utilization Factor - What are they? Calculate them.
Be able to read Arrival and Service Rates.
Be able to covert to /hour, per minute, and per second.
Single Server Models - Formulas (n, t, l, s, P), interpreting data
Multiple Server models - Interpreting data
(Rather than making long lists, concentrate on practicing problems.
Understand underlying themes.)
Be aware that the primary examples given in the lecture and charts or illustrations used
in class may also be tested.