ECE _ DSST Organizational Behavior

In the communication process the receiver is the

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Unformatted text preview: In the communication process, the receiver is the object to whom the message is directed. But before the message can be received, the symbols in it must be translated into a form that can be understood by the receiver. This is the decoding of the message. Just as the encoder was limited by his or her skills, attitudes, knowledge, and social-cultural system, the receiver is equally restricted. Just as the source must be skillful in writing or speaking, the receiver must be skillful in reading or listening, and both must be able to reason. We use the terms encoding and decoding, but that doesn't mean we are using some kind of encrypted code. Encoding simply refers to a person translating the message they have in their head, into the words they put on paper, the words that come out of their mouth, their hand gestures, or whatever medium they decide to use to convey the message. When the receiver gets the communication, they have to decode the message into thoughts. If the sender is not a good writer, then the thought he was trying to convey and the thought the receiver understands can be totally different. The final link in the communication process is a feedback loop . Feedback is the check on how successful we have been in transferring our messages as originally intended. It determines whether understanding has been achieved. Most of the components in the communication process model have the potential to create distortion and, therefore, impinge on the goal of communicating perfectly . If the encoding is done carelessly, the message decoded by the sender will be distorted. Poor choice of symbols and confusion in the message content are also frequent problem areas. The receiver’s prejudices, knowledge, perceptual skills, attention span are all factors that can result in communication distortion. Communication that flows from one level of a group or organization to a lower level is a downward communication. This pattern is used by group leaders and managers to assign goals, provide job instructions, point out problems that need attention, and to offer performance feedback. Downward communication doesn’t have to be oral or face-to-face. When management sends letters to employees’ homes, it is using downward communication. Upward communication is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems. This pattern keeps managers aware of how employees feel about their jobs, coworkers, and the organization in general. Some other organizational examples include suggestion boxes, employee attitude surveys, grievance procedures, and informal gripe sessions. When communication takes place among members of the same work group, it is described as lateral communication. This type of communication can also take place among managers at the same level, or among any horizontally equivalent personnel. Horizontal communications are often necessary to save time and facilitate coordination. In some cases, these personnel....
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In the communication process the receiver is the object to...

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