ECE _ DSST Organizational Behavior

Most of the components in the communication process

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Most of the components in the communication process model have the potential to create distortion and, therefore, impinge on the goal of communicating perfectly . If the encoding is done carelessly, the message decoded by the sender will be distorted. Poor choice of symbols and confusion in the message content are also frequent problem areas. The receiver’s prejudices, knowledge, perceptual skills, attention span are all factors that can result in communication distortion. Communication that flows from one level of a group or organization to a lower level is a downward communication. This pattern is used by group leaders and managers to assign goals, provide job instructions, point out problems that need attention, and to offer performance feedback. Downward communication doesn’t have to be oral or face-to-face. When management sends letters to employees’ homes, it is using downward communication. Upward communication is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems. This pattern keeps managers aware of how employees feel about their jobs, coworkers, and the organization in general. Some other organizational examples include suggestion boxes, employee attitude surveys, grievance procedures, and informal gripe sessions. When communication takes place among members of the same work group, it is described as lateral communication. This type of communication can also take place among managers at the same level, or among any horizontally equivalent personnel. Horizontal communications are often necessary to save time and facilitate coordination. In some cases, these lateral relationships are formally sanctioned by the organization Communication networks define the channels by which information flows. Formal networks are task-related communications that follow the authority chain. Common small-group networks include the chain, wheel, and all channel. The chain rigidly follows the formal chain of command. The wheel relies on the leader to act as the central conduit for all the group’s communication. The all-channel network permits all group members to actively communicate with each other. In the informal network, information flows along the well-known grapevine and rumors can flourish. The grapevine has three main characteristics. First, it isn’t controlled by management. Second, it is perceived by most employees as being more reliable and believable than messages issued by top management. Third, it is largely used to serve the self-interests of those people within it.
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The wheel communication network relies on the leader to act as the central conduit for all the group’s communication. Common small-group networks include the chain, wheel, and all channel.
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