You are required to report on any issues conflicts or

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You are required to report on any issues, conflicts, or problems the team is encountering during the progress meeting (Appendix 12). You will be asked to explain how you resolved these issues. Procedure During project implementation, you must complete the tasks in your plan. You are required to: a) Hold two (2) team meetings (progress and post project review) and take minutes (Use Appendices 10 & 11). During these meetings you must review your team’s performance and give your team members feedback on their performance. Appendix 10 – Team meeting minutes Date: 01/04/2021 Time: 9am Attended by: Events coordinator, sales and marketing manager, administrative manager, restaurant manager, maitre Apologies: none To: managing director Cc: 12 | P a g e
Item/Issue Outcome/action When Who Budget Monitoring performance 04/2021 Administrative Manager Resources Resources review and budget update performance 04/2021 Events Coordinator and Administrative Manager Marketing strategies Implement strategies performance 04/2021 Marketing and Sales Manager Menu Review requirements and menu performance 04/2021 Restaurant Manager Entertainment Entertainment plan performance 04/2021 Events Coordinator Training External training development 04/2021 Events Coordinator and Administrative Manager Appendix 11 – Team meeting minutes TEAM MEETING MINUTES DATE: 01/06/2021 Time::9am Attended by: Events coordinator, sales and marketing manager, administrative manager, restaurant manager, maitre Apologies: None To: Managing Director 13 | P a g e
Cc: ITEM/ISSUE OUTCOME/ACTION WHEN WHO Budget report Develop budget report 08/2021 Administrative Manager Event report Develop event report 08/2021 Events coordinator Event survey Develop event survey 08/2021 Sales and marketing manager Project records Records storage 08/2021 Administrative Manager Project team Evaluate project team 08/2021 All staff b) Establish a reward and recognition system for the project which applies for all team members. Each team member will have a KPI. If this KPI is reached, members will receive a day off after the project ends. For those who do training if there is a decrease in the skill gap presented they will receive a cash bonus. In general performance, if the team reaches its KPI, the company will provide a free dinner for all members. c) Plan a training session with your team to address issues identified in their training planners and develop a procedure to assist others undertaking required roles. Record details of the training session in your minutes. d) Record issues and corrective action taken in a Project Issues log (Use Appendix 12). Appendix 12 – Issues log DATE TASK ISSUE CORRECTIVE ACTION TAKEN 03/2021 Customer service The service was not being cordial We show in a practical way how it should be done 03/2021 Communication He spoke very quietly We explained to 14 | P a g e
him about the proper tone of voice 03/2021 Non-verbal communication He always had his arms crossed We explained that it kept customers away and how good non-verbal communication should be done 03/2021 Diversity The employee disrespected others beliefs We conducted a

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