When did she do it Over what period of time How did she do it What was the

When did she do it over what period of time how did

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When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 79 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
33. Oral communication skills to: Use probe questioning to determine customer needs, preferences and problems; clarify ambiguities; and adequately understand customer complaints Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 34. Numeracy skills to: Calculate the cost of products and services, estimate profitability, and consider the cost of customer compensation Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 80 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
35. Problem-solving skills to: Determine adequate and appropriate compensation for service or product difficulty Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 36. Technology skills to: Use computers and databases that manage customer profiles and promotional activities Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 81 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Third party declaration To the best of my knowledge and belief, and after making diligent enquiries where relevant, I declare that I the contents of this Third Party Report are true, correct and complete and represent my views. I have not colluded with the learner and have not discussed my responses to the Third Party Report with the learner or anyone acting on behalf of the learner. Third party’s name: _______________________________________________________ Third party’s signature: _______________________________________________________ Date: _______________________________________________________ 82 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Assessor’s third party checklist This should be used by the trainer/assessor to document that observations/demonstrations carried out by the third party are satisfactory, as relevant to the performance criteria of this unit. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) in the observations or if reassessment is required. Learner’s name Assessor’s name Unit of Competence (Code and Title) Date(s) of assessment Have the third party observations been carried out correctly and successfully? Yes No (Please circle) Has the third party covered all relevant criteria in their observations? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: 83 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Learner’s signature Feri Assessor’s signature 84 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Assessor Observations/Demonstrations Assessor observation Tasks Observer response based on observation(direct/indirect/supplementary – please indicate ) 1.

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