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The year 2004 05 witnessed various steps and

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The year 2004 - 05 witnessed various steps and initiatives to meet Reliance Energy's commitments to international standards of customer service. To enhance service standards, they have introduced a series of customer-friendly services and amenities, including the following : User friendly and informative bills for easier understanding. First-in-world pioneering initiative of making the bill available in the language of customer's choice. Introduction of another path breaking step by launching bills for the blind in Braille. MS-55 o P.T.O.
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Introduction of Automatic Meter Reading (AMR) to eliminate billing related errors. Increase in payment locations to nearly 1,000 to suit the customers'convenience. A single window, state-of-the-art 24 x 7 call center with multi skilled staff to respond to customer complaints. and queries. Redesigned international look customet care centers. Their power stations received several prestigious awards for Safety and Environment during the year that include Maharashtra Safety Award - 20Og for having the lowest accident frequency rate in the year, and for running uninterruptedly for over one million man-hours; National Safety Award - 2O0g for its longest period of accident free operation; 4 Star Rating by the British Safety Council for its overall performance in Occupational Health and Safety; Yogata Praman Patra by National Safety Council in a national competition for its salety record; Silver Award for 'Environment Manager,nent'. The Dahanu Power Station, recipient of several national-level awards and accolades in the past was named as.one of the world's top 12 power plants of 20A4 by Platts Power magazine, in its July,/August 2004 edition, based on several selection criteria such as operational efficiency, MS-55 o
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minimal environmental impact, technology use, and financing structure. The Company has a high calibre, multifunctional team of over 1, 100 engineers and professionals, who are well equipped to handle any assignment in the power sector. Training programs and workshops are regularly conducted to continually enhance the competencies of employees, and to encourage them to upgrade their skills and knowledge. The Company is committed to achieving excellence in environmental performance and continues to strive towards its commitment to protect and promote the environment. Reliance Eneigy is able to keep its service commitment dynamic, by benchmarking with the best in the world as well as by understanding customer needs through surveys/feedbacks. ln 2004, Reliance Energy Ltd. was presented "Qimpro Benchmark 2004" award by QIMPRO, an affiliate of the world's largest quality system registration agency, in the 'Service Category'on the basis of its performance on 15 parameters, including attributes such as Leadership, Strategic planning, Communication, Quality Management Systems and Customer Interaction Management, among others.
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