Case Study
The Virginia Department of Motor Vehicles (DMV), under the guidance of the
Secretary of Transportation, provides a multitude of services to those who live in
and/or operate businesses in the state of Virginia. The most commonly provided
services include: credentialing, tax processing, and oversight of related programs
such as transportation safety and information management. The DMV employs 2000
full and part-time employees to service the state of Virginia. The DMV operates in
128 physical location that includes a centralized HQ in Richmond along with 74
Customer Service Centers (CSC), 13 Motor Carrier Service Centers/Weigh Stations
(MCSC), and 40 select offices. Standard business conducted by the DMV relies
heavily on automated systems and therefore require the most efficient and reliable
systems available.
The current system the DMV utilizes means that it's commonly provided services of
credentialing, tax processing, and oversight has its own systems and practices. The
downside of individual systems is severe fragmentation. The DMV therefore has
decided to redesign their system under the new moniker of CSI, meaning Customer-
centric, Service Oriented, State-of-the-Art, Secure, and Intelligent. The goal of this
new system is to eliminate the fragmentation and transform the antiquated systems
into one modernized system that is receptive of growth. Additionally, the new CSI
system will also need to communicate with a plethora of new systems that include:
DMV’s Purchasing, Inventory, and Payables System (PIPS), Department of Accounts
(DOA), Treasury, Unified Carrier July 2014 3 Register (UCR) repository, Centralized
Accident Processing System (CAP), Traffic Records Electronic Data System
(TREDS) which will replace CAP, Hauling Permits, Virginia Criminal Information
Network (VCIN), DMV’s Human Resource system, etc.
Due to the scope, reach, and multitude of branches in the DMV network and
systems, it is recommended that the DMV utilize an enterprise architecture to
enhance its system’s effectiveness, efficiency, reliability, agility, reduce cost where
possible, reduce IT complexity, and streamline the integration process. By creating a
strong baseline architecture, target architecture, and sequencing plan, the DMV will
be able to experience a smooth transition of it’s new CSI system. The DMV system
