6am11pm peaks will occur between 6 8am and 4 6pm on

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6am–11pmPeaks will occur between 6-8am and 4-6pm on weekdays and all weekend trading hours.Profit will be the same regardless of how many members are training at any given time as memberships are recurring regardless of many sessions each member chooses to attend Public Holidays will affect hours and members, other external factors such as renovation, bad weather etc.Communication channels (mandatory)Members can communicate through a closed Facebook group, telephone, email, website & messenger.Payment types accepted (mandatory)We accept credit/debt payments, cash is not accepted for membership payments however memberscan pay cash for refreshments from the gym fridge.Credit policy (mandatory)Payments will automatically be collected every Thursday, if there is insufficient funds at the time of collection, a dishonor fee of 11.70 will be charged.14 daysCredit/Debit recurring paymentCancellation policy (mandatory)Members will use a fitness app called Zen Planner to register and cancel classes, non-peak time group sessions may be cancelled or changed anytime, however peak time group classes must be given 6 hour’s cancellation notice. 1 on 1 personal training sessions must be given 24 hours notice to cancel a session.18
BUS12 BusinessAssignment v2.2 (2018/12/11)Refunds (mandatory)If a member fails to adhere to the cancellation policy for a personal training session, they will not be refunded. Group sessions may not be refunded if on a limited session membership but can be changed to another time. Quality control (mandatory)[Our quality of service is crucial to both the business and its reputation. To maintain top quality control, we will hold quarterly meetings and publish surveys for clients to express their opinions andgive suggestions on what could be improved. The business will then discuss these measures and evaluate whether it would benefit the quality of the control given the cost required to do so. To furthermore ensure quality control, we will hire an independent business analyst which will evaluate the current and potential performance of the gym in comparison to its competitors, factorssuch as location, price, experience, reputation, resources and quality of service will be considered and published to the business in an annual report.Our business will be an affiliate member of the WA weightlifting association and Australian Weightlifting Federation sanctioned club. It will also be affiliated under the CrossFit trademark, with our competitive clients competing in local, regional, state and national level competitions. We do not have any direct affiliation with another club.Our gym will also be a member of Fitness Australia to give credibility to our gym and become an AusREP on the Australian Register of Exercise Professionals.Sustainability planEnvironmental/resource impactsThe gym will involve a weightlifting club which will produce a lot of noise from heavy weights being dropped from overhead, this may impact local businesses which some may complain about the noise.

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