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The client's response does notcorrectly answer the previous question. A change in body language and slight hesitation suggests that perhaps the client had difficulty understanding the question. This could be due to multicultural differences which stem from a language and communication discrepancy between the client and interviewer. Interviewer: Yea (shifts eyes)Attending behaviour: body language, eye contact, vocal qualities; active listening: nonverbal encouragement; observation: awarenessThe interviewer’s nonverbal behavior indicates that he is aware of the discrepancy between the question and answer; however, the interviewer provides encouragement for the client to continue at her own pace toplace power back in her 18
HELPING INTERVIEW ASSIGNMENThands. Client:Cause you need to do the assignment on time and your midterm is coming up. (fingers counting numbers) It’s really hard for us to do it. Yea. The client is very concrete, and this is reflected by her body language as she counts the specific examples with herfingers. Interviewer:So a lot of material coming all at once?Closed question; active listening: paraphrase; attending behaviour: perception check, eye contactThe interviewer paraphrases, demonstrates interest, and provides a perception check. Client: Yes.Provides a checkout.Interviewer: Yea. (nods head)Active listening: nonverbal encouragement; attending behaviour: vocal qualities, eye contact, body languageA head nod acts as a nonverbal encouragement for the client to continue. Client:Yea. So we better have a good time management on our study. The client mentions a quality that is important for managinga heavy workload: time management. Free communication has allowed the client to discover her own problem solution. Interviewer: Yup.Attending behaviour: body language, eye contact, vocal qualities. Continued support through vocal qualities and single word phrases. Client:Yea.Provides a checkout.Interviewer: Would midterms and exams be something (breaks eye contact)that (um)make you deviate from your weekly schedule when that time comes to write the midterms and exams? Closed question; active listening: paraphrasing; attending behaviour: The ‘would’ component of this question is deceptive because this is actually a closed question phrased poorly. Asking about factors related to negative outcomes is potentially subtractive. Another demonstration of the power and potential outcomesof questioning styles. Body language and vocal tone (nonverbal behaviour) also 19
HELPING INTERVIEW ASSIGNMENTindicate that the interviewer has struggled to maintain direction. Client: (biting lips)Ah, yea cause like before the day of my midterm and then I just care about the midterm (right hand moving downward)on the next day and then I just don’t study the midterms afterthe following days, so that’s why it would affect my (uh)study plan or the schedule.