This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging. It applies to individuals who use business technology to perform a range of routine tasks to communicate with co-workers, customers or others. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.
BSB20115 | BSBCMM201 Communicate in the Workplace & BSBITU203 Communicate Electronically Lear ner’s Guide | V 1.0 | Jan2017 Macquarie Education Group Australia Pty Ltd t/a Macquarie Institute | RTO Code 91305 | CRICOS Code 02657J Approved by: Quality Manager | Next Review: Dec 2017 Page 7 of 32 Learning Outcomes On successful completion of this unit, the student/trainee will be able to; ▪ Gather, convey and receive information and ideas ▪ Complete workplace documentation and correspondence ▪ Communicate in a way that responds positively to individual differences Learning Outcomes On successful completion of this unit, the student/trainee will be able to; ▪ Implement procedures to send and receive electronic mail ▪ Manage electronic mail ▪ Collaborate online As well as demonstrating the performance criteria, to be assessed as competent, the learner must demonstrate their ability to apply the required knowledge and skills in a range of situations. These are summarised in the Competency Standards section below. Prerequisite Requirements This unit has a NO prerequisite. Skill Recognition and Credit Transfer Appropriate credit(s) may be granted to eligible students against each unit of competency on presentation of evidence of successful completion of the same unit in an equivalent or higher qualification. Under the Australian Qualifications Framework, this qualification recognises competencies achieved as part of a Nationally Recognised Qualification from other institutes or universities. Students may also apply for Recognition of Prior Learning (RPL) by providing evidence that they have the required skills and knowledge in the specific areas of competency through work/industry experience and/or completed eligible assessments in equivalent or higher qualification. Please refer to college’s RPL/Credit Transfer Policy for more information and applicable procedures. The policy is available either through the faculty coordinator or college ’s website . 3. Competency Standards This unit is derived from the Business Service training package, BSB (2015) for the qualification BSB20115 Certificate II in Business. Competency standards for this unit are made up of unit descriptor (As provided in the Unit Overview), performance criteria, required skills, required knowledge, embedded employability skills components, assessment requirements and evidence guide.
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