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Comm 292 Chapter 2 Notes

Type a personality a personality with aggressive

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Type A personality – a personality with aggressive involvement in a chronic, incessant struggle to achieve more and more in less and less time and, if necessary, against the opposing forces of other things or other people. Type B personality – a personality that is described as easy-going, relaxed, and patient. Proactive personality – a person who identifies opportunities, shows initiative, takes action, and perseveres until meaningful change occurs. Emotion – intense feelings that are directed at someone or something. Moods – feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions are reactions to an object. Six universal emotions: anger, fear, sadness, happiness, disgust, and surprise. Emotional labour – when an employee expresses organizationally desired emotions during interpersonal interactions. i.e. grocery clerk is always smiling or fake smile. Emotional dissonance – inconsistencies between the emotions people feel and the emotions they show. Felt emotions – an individual’s actual emotions. Displayed emotions– emotions that are organizationally required and considered appropriate in a given job. Surface acting – hiding one’s inner feelings to display what is expected. deals with displayed emotions. Deep acting – trying to modify one’s true inner feelings to match what is expected.
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deals with felt emotions. Emotional intelligence (EI) – an assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressure. Emotional intelligence is a person’s ability to: Be self-aware of one’s emotions; Detect emotions in others; Manage emotional cues and information. Employee Deviance – voluntary actions that violate established norms and threaten the organization, its members, or both. Deviant actions fall into categories such as production (leaving early); property (stealing, sabotage); political (gossiping, blaming co-worker); and personal aggression (sexual harassment, verbal abuse). Affective events theory (AET) – the theory that employees react emotionally to things that happen to them at work and that this emotional reaction influences their job performance and satisfaction.
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